Woody Honey – Ethically Sourced

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Privacy Policy

  • General
    1.  Woody Honey, a company incorporated under the Indian Companies Act, 2013, having its registered office at 4th Floor, B/404, Rainbow Chs Ltd Off C S Road, Avdhut Nagar, Dahisar East, Mumbai, Maharashtra – 400068 represented by its Director, Mr. Arjun Chadha (hereinafter referred to as the “Company” or “we” or “us” or “our”), is inter alia engaged in the business of selling healthy foods & beverages to its consumers.
    2. The Company respects the privacy of its Users (hereinafter referred to as the “User” or “you” or “your”) that use the Company’s website located at “https://www.woodyhoney.com/” (hereinafter referred to as the “Website”).
    3. The Company is highly committed to the privacy of the data and personal information and provides excellent service to all its Users of the Website. The Company’s Privacy Policy (hereinafter referred to as the “Privacy Policy”) is designed to inform you of the said Website, about the types of information that the Company may gather about or collect from you in connection with the use of the Website. It also is intended to explain the conditions under which the Company uses and discloses that information, and your rights in relation to that information. 
    4. Each time you use the Website, the current version of this Privacy Policy will apply. Accordingly, each time you use the Website you are requested to check the date of this Privacy Policy (which the Website bears at the beginning of this document) and review any changes since the last time you used the Website. In case the Company makes any substantive changes to this Policy, it will announce it on the Website and will also send its users a notice to the e-mail the Company has on file. Once the changes have been made, your continued use of the Website will be considered as acceptance of the revised Privacy Policy.
    5. By accessing the Website and/or by providing your information, you agree and grant your consent for us to receive, store, process, transfer, and utilize the personal and identifiable information as provided by you. You hereby acknowledge and agree that all Information is provided by you to us is voluntary and the Information provided by you is not subject to any undue influence.
    6. By visiting the Website or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws applicable to data protection and privacy. If you do not agree please do not use or access our Website.
    7. This Policy is an electronic document constituted as an electronic contract under the Information Technology Act, 2000, and its associated rules. No physical, electronic, or digital signatures are required for this Policy. It is to be considered as part of the Website’s Terms and Conditions (“Terms and Conditions”) and should be read alongside them. In case of any discrepancy between this Policy and the Terms and Conditions, our interpretation will be deemed final and binding on you.
    8. By mere visit to this Website, you expressly consent that unless restricted by applicable law (IT Act 2000 & amended IT ACT 2008), all your personal information collected by the Website may be used and disclosed as set out in this Policy.
  • What Personal Information does the Company collect from You?
We collect your personal information in order to provide and continually improve our website and services. When you use our website, you are able to purchase products and other benefits provided by us. If you choose not to provide certain personal identification information, you might not be able to easily purchase or avail related services provided by us. In order to purchase our products or avail related services, you will provide us with the following information-
  • Information You Give Us

We receive and store any information you provide in relation to purchase of products and related services that you avail from our website. You provide us with the following information-

      1. Personal information such as your name, address and phone numbers, age
      2. Location information;
      3. IP address;
      4. E-mail address;
      5. Payments: When you choose to make any payments towards us through this website, your financial account information, such as your credit card number, may be collected by our third-party payment processors. We do not collect or store such financial account information, but we may receive information from our payment processor about the payment, such as the date and time of payment. We are not responsible for the protection of any payment, or related information, as it is beyond our control.
  • Automatic Information

We automatically collect and store certain types of information pertaining to the purchase of products and use of Services from our Website. Like many websites, we may use cookies and other unique identifiers, and we may obtain certain types of information when your web browser or device accesses Services and other content served by or on behalf of us on other websites. The list of such automatic information collected by us are listed below-

      1. the internet protocol (IP) address used to connect your computer to the internet;
      2. login, e-mail address, and password;
      3. the location of your device or computer;
      4. device metrics such as when a device is in use, connectivity data, and any errors or event failures;
      5. purchase and website content usage history, which we sometimes aggregate with similar information from other customers to create features;
      6. the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
      7. phone numbers used to call our customer service number; and
      8. We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
  • For what purposes does the Company receive the Personal Information collected from you?
We use the information provided to us by you to enable you to purchase products and avail related services available on our website. Further, your Personal Information can be used for the following purposes as well: 
    1. For providing and improving Company services: We may use your information to administer your account, process payments, and provide customer support. We may also use your information to improve our products, services and Website by analyzing usage patterns and identifying areas for improvement.
    2. For providing personalized experience: We may use your information to personalize your user experience on the Website by recommending features, products, and services that might be of interest to you, identifying your preferences, and personalizing your experience with Services. We may also generate aggregated data to prepare insights to understand your behavior, patterns and trends with a view to learning more about your preferences.
    3. For Purchasing and delivering products and services: We may use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about your orders, products and services, and promotional offers.
    4. For Promotional Marketing activities: We may use your contact information to periodically send you promotional emails about new products, special offers or other information which we think would be interesting or beneficial to you, using the email address which you have provided. Additionally, we may from time to time, use your information to contact you for market research purposes.
    5. For providing, troubleshooting, and improving Services: We may use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services.
    6. For Complying with legal obligations: We may collect and use your personal information to comply with laws and regulations, including those related to taxation, money laundering, fraud prevention and other applicable laws.
    7. For Communication with the Users: We may use your personal information to communicate with you in relation to Services via different channels (e.g., by phone, e-mail, chat).
    8. For Fraud Prevention and Credit Risks: We may use your personal information to prevent and detect fraud and abuse in order to protect you, the Company and related entities. We may also use scoring methods to assess and manage credit risks.
    9. For fulfilling Third Party Obligations: We may use your personal information for processing, disclosing, transmitting, and/or sharing the data/information with our subsidiaries, affiliates, associates, partners, and other third parties which have business or contractual dealings with us.
  • Does the Company share the Personal Information received by us from you, with any other Third Party
    1. Any information provided to us by you is an important part of our business and we are not in the business of selling the personal information either received by us, to any other third party. We may share the personal information received by us only as described below and with our subsidiaries, affiliates, and associates that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
      • Protection of Company: We release accounts and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions, and other agreements; or protect the rights, property, or safety of Company and our Users. This includes exchanging information with other companies and organizations for fraud protection.
      • Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
      • We attempt to store all of your personal information within India, and will strictly store such personal information within India when mandated by applicable law.
      • We have appropriate contracts in place with our third party service providers and partners. This means that they cannot do anything with your personal information which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
    2. We may disclose your personal information for the purposes mentioned above to other parties including:
      • Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers). The service providers are authorized to use and disclose the information only as necessary to perform and provide the services for which they were engaged. Any additional information that is directly shared by you with the Service Providers will not fall within the purview of Company’s liability;
      • Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities;
      • Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the personal information as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals;
      • Anybody else that we’ve been instructed to share your personal information with by you.
      • We may share and/or transfer your Information to an investor, buyer, assignee, or other successor entity as part of any sale, merger, or reorganization involving all or a significant portion of our entity, business, or assets.
  • How Secure is the Information shared by you?
    1. We have designed our website with absolute security and privacy in mind. All information, including, without limitation, Personal Information and Personal Data, is stored on servers (LINODE) and systems located in data centers in Mumbai. These servers are licensed, owned, and/or maintained by Woody Honey, ensuring the highest standards of data protection and privacy. While we take every precaution to safeguard your information, we cannot be held liable for any security or data breaches.
    2. We are committed to protecting the personal information in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect the personal information from unauthorized access, alteration, transmission and deletion. We work to protect the security of the personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our website, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your personal information in line with our policies. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and the Company does not guarantee the security of transmissions. The Company is not responsible for any errors by you in submitting Personal information Personal Data Personal Data to the Company. We will not be held responsible for any loss or theft of Information caused by unauthorized access to your device or other reasons solely attributable to your actions. Furthermore, we are not liable for any security breaches or actions by third parties, nor for circumstances beyond our reasonable control, including but not limited to government interventions, computer hacking, unauthorized access to data and storage devices, system failures, security and encryption breaches, or substandard Internet or telephone service quality.
    3. We process personal information and special categories of personal data as per the applicable laws and protect your rights by following the principle of ‘data protection’. Data processing principles such as data minimization at the time of determining the means for Processing and at the time of processing itself will be adhered to. We shall also by default only process Personal Data that is necessary for each specific purpose mentioned above. Such Personal Data of yours will not be made accessible to an indefinite number of persons without your explicit consent.
    4. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of your personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
    5. Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
    6. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.
  • Children’s Privacy

We believe it is important to protect the online privacy of children. Accordingly, we adhere to applicable laws pertaining to the protection of children’s privacy. We do not knowingly collect Personal information and Special Categories of Personal Data from anyone under the age thresholds prescribed by applicable laws for the collection of Personal information and Special Categories of Personal Data from individuals without parental consent. If we become aware that we have inadvertently collected Personal information or Special Categories of Personal Data from anyone under such age thresholds, we would promptly delete such Personal information or Special Categories of Personal Data.

  • How Long Does the Company Retain the Information shared by you?

We retain personal information for as long as necessary for providing the services sought by you or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your personal information is necessary for our legitimate interests. As these needs can vary for different data types and purposes, actual retention periods can vary significantly.

In a situation where we are required to cease processing while exercising your right as a User then we shall immediately securely and permanently delete the personal data or anonymize the personal data so that such data is no longer considered to be personal data and you cannot be traced or pseudonymised or securely encrypted.

  • What Information Can You Access?

We understand that when you interact with us, you have rights over your personal information. These rights involve providing reasonable steps to allow you to access personal information, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of email at woodyhoney.customerservice@gmail.com .

  • Cookies
    1. Cookies are small text files that are placed on the User’s computer by websites that they visit. Similarly, there are other types of trackers used. These are used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
    2. Depending upon the jurisdiction from where you might be accessing our Website and as per applicable laws you may be served with different types of cookies such as strictly necessary cookies, performance cookies etc. We use cookies, permissions and other trackers on our Website to collect and process data so as to provide you a better online experience as well as to improve our services.
    3. We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize the browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:
      1. Recognizing you when they sign in to the website: This allows us to provide you with product / service recommendations, display personalized content, and provide other customized features and services.
      2. Conducting research and diagnostics to improve our content, and services.
      3. Preventing fraudulent activity.
      4. Improving security.
      5. Reporting: This allows us to measure and analyze the performance of our Services.
    4. Below are the categories of cookies used on our website along with a description of what they are used for:
      1. Strictly Necessary: These cookies are needed to run our website, to keep it secure if the user is logged on and to obey regulations that apply to us. They also help us keep your details safe and private.
      2. Functional: These cookies are used for remembering your ID on the website; region or country; preferred language; accessibility options, etc.
      3. Performance: These cookies tell us how you use our website. We combine all this data together and study it. This helps us to improve the performance of our services.
  • Third Party Links
We may include links to third-party sites on our Website and these linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the us of the site. Whilst it is our intention that you should find these other sites of interest, neither us, nor our officers, employees and agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by us or our affiliates. It is your duty to read their privacy policies before providing any personal information.
  • Indemnities
You shall indemnify, defend, and hold the Company harmless, at your own expense, from and against any and all losses, penalties, liability, obligations, damages, third-party claims, demands, causes of action, costs, and expenses of whatever form or nature (each a “Claim” and collectively, “Claims”), including reasonable attorney’s fees and other costs of legal defense, arising out of or related to: (i) any negligent acts, omissions or willful misconduct by you; (ii) your access to and use of the Website; (iii) an actual or alleged breach of any of your duties, representations, warranties or covenants of this Agreement, except to the extent such indemnity is prohibited by law.
  • Rights Of The Users
You can exercise the rights mentioned under this section of the Privacy Policy at any point. We have provided below an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or contacting us on the contact details mentioned under the “Contact” section of our website.
    • The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and rights. Therefore, we have provided you with the information in this Privacy Policy.
    • The right to access and rectification: You have the right to access, correct or update your personal data at any time and in order to exercise these rights, it is your duty to contact us in accordance with this Privacy Policy.
    • The right to data portability: You understand and agree that the personal data provided by you to us may be portable in nature. This means it can be moved, copied or transmitted electronically under certain circumstances.
    • The right to be corrected and forgotten: Under certain circumstances, you have the right to request us to correct or delete your data and it is your duty to contact us in accordance with this Privacy Policy. We will accordingly take reasonable steps to respond to the raised request in accordance with legal requirements. If the personal data collected by us is no longer needed for any purposes and are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
    • The right to restrict processing: Under certain circumstances, you have the right to restrict the processing of your personal data in accordance with the applicable laws.
    • The right to object: Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from the Company, notifications or being contacted with varying potential opportunities).
    • The right to withdraw consent: You have given your consent to anything we do with your personal data (i.e., the Company relies on consent as a legal basis for processing the personal data of its Users) but you also have the right to withdraw your consent at any time (although the Users understand that if they do so, it does not mean that anything the Company has done with their personal data with their consent up to that point is unlawful). You have the right to withdraw your consent to the processing of your personal data at any time by contacting us in accordance with this Privacy Policy.
  • Need to Know
  1. We do not solicit confidential details, such as your OTP/CVV/PIN/Card Number/ Bank account details through any means other than for payment purposes. We never initiate phone calls to you for the purpose of providing offers, discounts on products and offering free gifts.
  2. Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. We consistently caution and advise our Users against sharing any personal or payment sensitive information to unknown persons as such sharing may lead to unauthorized use and/or fraud and consequent financial loss. We may also from time to time, caution and advise you to educate yourselves to be vigilant regarding such activities.
  3. We shall not be liable for any loss, damage, expense incurred by anyone where you have shared your personal and/or payment sensitive information with scamsters/fraudsters.
  4. We also request and encourage you to report such attempts or incidents to our Grievance officer (or Customer care) to enable us to investigate and explore legal recourse.
  5. We rely on payment partners and banks for various aspects of our financial transactions. In specific instances where payment or refund issues arise, it’s important to note that there may be delays beyond our control once we initiate the investigation and hand it over to these entities.
  • Governing Law
The said Privacy Policy will be governed by the Laws of India. The term “Personal Information” shall have the same meaning as described under the Laws of India.
  • Disputes
Any dispute, controversy or claim directly or indirectly caused by, arising out of or relating to this Privacy Policy will be referred to confidential, mandatory and binding arbitration and the seat will be in Mumbai, Maharashtra, India. The arbitration will be conducted in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. The proceedings of arbitration shall be conducted in English language and the arbitration award shall be substantiated in writing and binding on the User and the Company. The User irrevocably agrees that the courts at Mumbai, Maharashtra, India will have exclusive jurisdiction in relation to all matters arising out of this Privacy Policy.
  • Complaint Resolution
    1. You can direct any questions or complaints about the use or disclosure of personal data to customerservice@gmail.com . The Company will accordingly investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal data within 60 (sixty) days of receiving the complaint.
    2. We shall do everything it can to ensure that the Website is safe, secure and does not cause undue privacy or data security risks and we shall use the Website in a professional and ethical manner and in accordance with this Privacy Policy, any other statements and/or disclosures made by us to you and applicable laws.
    3. In the event you discover or learn of any unethical conduct in connection with the use of the Website, or that the Website is being used in a manner that is inconsistent with the statements and/or disclosures made by us to you or is in breach of applicable laws, we will take immediate action to prohibit such unethical conduct and to ensure the proper administration of the Website.
  • Contact
For any queries, issues, concerns, complaints, or questions, please contact woodyhoney.customerservice@gmail.com .
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